Make Irrigation Start-Ups More Profitable
Posted on Saturday Feb 10, 2018 at 09:46PM in Irrigation
Carry the Right Tools on Your Trucks. Irrigation service goes faster when technicians have the right tools and know how to use them. Use the off-season to master electrical troubleshooting and wire tracing with on-line tutorials. Stock up on specialized tools and supplies like riser extractors, valve box pumps and insect spray.
Call Ahead for More Effective Routing. If you are routing a technician to a neighborhood, have your office team call the owners of adjacent properties to book spring service start-up visits. They will be glad to learn your team will be nearby and that they can receive priority service. Your technician can be more effective by moving from site to site in the same area.
Don’t Just Fix Things as they Fail, Replace All Worn Components. Rather than just repairing the one sprinkler with the leaky seal, be sure to proactively recommend that your customer change out all of the sprinklers that have reached the end of their useful life. This saves the customer from the hassle of unexpected failures and the expense of additional service visits.
Observe and Write Down "Sell Later" Items. With a full list of customers all wanting their systems activated at the same time, technicians are in a hurry. They often skip over opportunities to make system enhancements and upgrades. For example, relocating sprinkler heads might improve coverage or adding drippers to container plants. Have a procedure to write down additional repairs or enhancements needed so you can fix these things during the slower months.
Sell Maintenance Agreements. The most successful contractors enroll their clients in annual maintenance agreements including spring start-up, summer maintenance and fall winterization. If you’re not offering agreements, or if you need to grow the percentage of your customers participating, invest in a session with an industry consultant to expand your knowledge.
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